Support FAQ


  • When is my CommunityViz support renewal due?
    Support is usually purchased for 12 months at a time and comes up for renewal on the anniversary of your initial purchase.
  • How do CommunityViz, Texas A&M AgriLife Extension Service, City Explained, Inc., Placeways, and Orton relate?
    The Orton Family Foundation started CommunityViz years ago but is no longer actively involved with the project. Placeways LLC spun off from the Foundation in 2005 and has been developing, selling, supporting, and consulting on CommunityViz until 2016, when Placeways LLC was purchased by City Explained, Inc. In 2022, CommunityViz was transferred to Texas A&M AgriLife Extension Service, the largest university-based community extension and outreach program in the nation. The mission of CommunityViz remains much the same, and the AgriLife Extension Service team remains committed and passionate about producing outstanding software and providing world-class support.