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About Technical Support

Tech Support Overview

  • 1 year of technical support is included when you purchase a qualifying CommunityViz License* (see chart below for qualifying licenses)
  • At the end of the 1st year of your originally purchased CommunityViz License, customers may continue to use their CommunityViz software, however, in order to continue receiving tech support, customers will have to purchase a “Tech Support Renewal License”.
  • A customers tech support expiration date is 1 year from the date of license purchase

 

Technical Support Renewal License Details:

Duration:

  • 1  year
    • Starts at date of license purchase
    • Expires 12 months from purchase date

Purchase Notes:

  • During the 1 month (before/or after) a customer’s tech support expiration date, a customer can renew their tech support at a discounted rate.
  • If you do not renew your tech support at the time of the tech support expiration date, you can purchase a “Tech Support Renewal License” at a later date at the full price.

 Includes:

  • Self-Help Resources, which include access to our Knowledge Base of:
    • How-To Guides
    • Instructional Materials
    • Software Articles
  • Technical Assistance Troubleshooting, which includes up to 5hrs per month for technical assistance from our Support Team on issues related to:
    • Software
    • Licensing
    • Payment
  • Software Maintenance, which includes access to download the latest release.

 

Technical Support by License Type

Full service Technical Support is available for most licenses. See the chart below for a breakdown of what Technical Support comes with each license type.

 

Purchase or Renew Your Technical Support License

If you have not purchased a Tech Support Renewal License, you can purchase one today!

Technical Documentation

If you are having trouble using CommunityViz, explore Scenario 360 Help or Scenario 3D Help. These Help Applications within CommunityViz provide additional technical docuementation on using these premium CommunityViz tools.

FAQ

Answer: The Orton Family Foundation started CommunityViz years ago but is no longer actively involved with the project. Placeways LLC spun off from the Foundation in 2005 and has been developing, selling, supporting, and consulting on CommunityViz until 2016, when Placeways LLC was purchased by City Explained, Inc. In 2022, CommunityViz was transferred to Texas A&M AgriLife Extension Service, the largest university-based community extension and outreach program in the nation. The mission of CommunityViz remains much the same, and the AgriLife Extension Service team remains committed and passionate about producing outstanding software and providing world-class support.

Answer: You can find pricing breakdowns at the following:

  1. CommunityViz website

You can see a general overview of our most common products on our website.
(Note: Clicking ‘Purchase’ will not immediately add the product to your cart. You will be taken to the product page on Texas A&M University’s e-Store.)

  1. Texas A&M University e-Store

(Note: CommunityViz License Support Renewals are not free; once you select that product, you will see a dropdown menu of the support renewal types. When you select your support type, it will update the price.)

Answer: You may have a specialty or custom license that is not openly available on our e-Store page at this time. Please email info@communityviz.com for further support.

Answer: Depends on the following scenarios:

No, if you have an active “support renewal license” at the time of CViz Pro release, you will not be charged to upgrade to CommunityViz Pro.

Yes, if you do not have an active “support renewal license”, at the time of CViz Pro release, you will have to repurchase support, to upgrade and install CViz Pro.

Answer: No, we have kept the same pricing structure as City Explained, Inc. If there are changes to pricing in the future, we will let our customers know.

Answer: Yes. Please make sure you visit our trial page to make sure you meet the trial install requirements.

Answer: No, unfortunately. Our Product team is working on a version to support ArcGIS Pro.

Answer: Our Product team is currently beta testing and working on migrating features and functionality to support ArcGis Pro. We plan to release in 2025. For more information, visit our Esri Compatibility page.

Thank you for your patience and continued support. We know our customers are eager to make the switch. We are too!

Answer: Depends on your Technical Support license status. Things to note:

  • When you purchase CommunityViz, you are purchasing a license configuration type, not a CommunityViz version.

  • When you purchase a qualifying license type, your license includes 12 months of Technical Support.

  • After a year from purchase, you have the option to renew your product technical support for an additional year.

If you purchase CommunityViz today, you would be given a CommunityViz 5.2 Installer Download (our latest release), which supports only Esri’s ArcMap ArcGIS 10.4, 10.5, 10.6, 10.7, and 10.8.

If you have an ‘Active’ Technical Support status, and we release the CommunityViz version to support ArcGIS Pro, you would be given the updated version with a new Download link.

Answer: Not at the moment. We are currently offering CommunityViz Trial Licenses that include our latest version, 5.2. As an “Installation Requirement” for CommunityViz 5.2, you would need to currently have an existing active ArcMap license. ArcMap is in the process of being retired, due to Esri migrating their users from ArcGIS Desktop to ArcGIS Pro, they stopped new purchases in Feb of 2024.

Answer: Includes access to an expanded Knowlede Base of self-help articles and resources, troubleshooting errors, and access to latest releases.

Answer: Support is purchased for 12 months at a time and comes up for renewal on the anniversary of your initial license purchase.

Answer: If you meet any of the following, you should have an “Active” status.

  • I am within the first 12 months from the date I purchased CommunityViz.
  • I am within the 12 months from the date when I purchased a CommunityViz renewal license.

If you are unsure, you can submit a support ticket to verify your status.

Answer: CommunityViz® is a plugin for Esri’s ArcGIS software, originally designed for ArcGIS Desktop™ (Basic, Standard, or Advanced) and the ArcMap application.

Important Changes:

  • Esri is retiring ArcGIS Desktop (including ArcMap) and transitioning users to ArcGIS Pro. For additional details, please visit Esri’s Migration Information and Continued Support.

  • Our latest release, CommunityViz® v5.2, supports only ArcGIS Desktop™ (Basic, Standard, or Advanced) versions 10.5, 10.6, 10.7, and 10.8.

  • Esri stopped selling new ArcGIS Desktop licenses in February 2024.

Current Development:

  • We are beta testing and developing a new version of CommunityViz® to support ArcGIS Pro.

  • We aim to release CommunityViz® Pro in 2025. Subscribe now to CViz® News to stay updated.

Downloads

Downloadable installers, viewers, license servers, and data are all here. Be sure to check for compatibility with your CommunityViz and ArcGIS versions. Downloads are for Windows 7 and 10 unless otherwise noted.

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Tutorial Dataset Installer

  • for CommunityViz 5.x {.EXE, 74.6 MB}.
  • goes with the Tutorial Instructions to support  CommunityViz 5.2 for ArcGIS 10.7, 10.6, 10.5 or 10.4 {.EXE, 73.8 MB}

 

Scenario 360 Analysis Viewer

The free CommunityViz Analysis Viewer lets you view and interact with CommunityViz files published in a special *.psc format by someone using the CommunityViz Analysis Publisher. To use the Analysis Viewer you will also need Esri’s free ArcReader. Once you have installed ArcReader, download and install our free Analysis Viewer below. The Analysis Viewer works on most modern Windows computers. To use the Analysis Viewer, launch it from its desktop icon, which is a red circle labeled “360” with a magnifying glass on top, or from Start > All Programs > CommunityViz > CommunityViz Analysis Viewer. After it starts, click the blue question mark button for complete documentation and help.

Scenario 360 Analysis Viewer for ArcReader 10.5, 10.6, 10.7, and 10.8 {.EXE, 5.89MB}

Scenario 3D Viewer

The free Scenario 3D Viewer is an application that lets you explore scenes created in Scenario 3D. The 3D Viewer reads *.scene files created with the Scenario 3D Exporter. It works on most modern Windows computers and does not require ArcMap or the Scenario 3D Exporter. To get started, download and run this Scenario3DViewer.msi installer above.

Scenario 3D Viewer [.MSI, 25.2MB]

Release Notes

  • Supports ArcGIS 10.8, 10.7, 10.6, and ArcGIS 10.5
  • Includes Scenario 360 and Scenario 3D and is the latest version of CommunityViz. This release includes exciting new features as well as the same powerful, flexible capabilities as CommunityViz 5.1.
  • Read more about 5.2
  • Download installer.

  • Supports ArcGIS 10.5, 10.4 or 10.3
  • Includes Web App Publisher, Allocator 5, and numerous core updates, as well as the same powerful, flexible capabilities as CommunityViz 5.0.
  • Download installer

CommunityViz 5.0 includes Web App Publisher, Allocator 5, and numerous core updates, as well as the same powerful, flexible capabilities as CommunityViz 4.4.

CommunityViz 4.4 includes a Suitability Wizard upgrade, a new Saved View Browser, speed improvements from a new Performance Package, new proximity-based formula functions, new utility formula functions, and an improved Installer with simpler update patches, as well as the same powerful, flexible capabilities as CommunityViz 4.3.

  • Supports ArcGIS 10, 10.1, and 10.2

  • Includes Scenario 360 and Scenario 3D. This release offers two new premium Decision Tools – 360 Indicators Wizard and Hazus Risk Assessment Wizard and Exporter, updated Custom Scripts functions, integrated Decision Tools licensing, and numerous core updates, as well as the same powerful, flexible capabilities as CommunityViz 4.2.

  • Download Installers

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Versions for Windows XP Systems

Scenario 360 for ArcGIS 10.2 XP Installer The version of Scenario 360 for ArcGIS 10.2 that fixes a compatibility issue between the release installer and the Windows Installer Service on some Windows XP systems. Install this version only if you have the Windows Installer Service error when you install the standard 4.3 version.

Scenario 3D for ArcGIS 10.2 Stand-alone Scenario 3D for use with the modified Scenario 360 Installer for Windows XP systems experiencing the Windows Installer Service error. If you do not have these errors, install Scenario 3D using the CommunityViz.exe installer.

Scenario 360 for ArcGIS 10.1 XP Installer The version of Scenario 360 for ArcGIS 10.1 that fixes a compatibility issue between the release installer and the Windows Installer Service on some Windows XP systems. Install this version only if you have the Windows Installer Service error when you install the standard 4.3 version.

Scenario 3D for ArcGIS 10.1 Stand-alone Scenario 3D for use with the modified Scenario 360 Installer for Windows XP systems experiencing the Windows Installer Service error. If you do not have these errors, install Scenario 3D using the CommunityViz.exe installer.

Scenario 360 for ArcGIS 10.0 XP Installer The version of Scenario 360 for ArcGIS 10 that fixes a compatibility issue between the release installer and the Windows Installer Service on some Windows XP systems. Install this version only if you have the Windows Installer Service error when you install the standard 4.3 version.

Scenario 3D for ArcGIS 10.0 Stand-alone Scenario 3D for use with the modified Scenario 360 Installer for Windows XP systems experiencing the Windows Installer Service error. If you do not have these errors, install Scenario 3D using the CommunityViz.exe installer.

  • Supports ArcGIS 10 and 10.1

  • Includes a new charts platform, enhanced sketch tools, and numerous core updates, as well as the same powerful, flexible capabilities as CommunityViz 4.1.

  • Download Installers

Version ArcGIS Compatibility

CommunityViz

Windows

ArcGIS 10

ArcGIS 10.1

ArcGIS 10.2

ArcGIS 10.3

ArcGIS 10.4

ArcGIS 10.5

ArcGIS 10.6

ArcGIS 10.7

ArcGIS 10.8

Version 4.2

7

4.2.0

4.2.50

—

—

—

—

—

—

—

Version 4.3

7

4.3.0

4.3.50

4.3.80

—

—

—

—

—

—

Version 4.4

7

4.4.0

4.4.50

4.4.80

4.4.90

—

—

—

—

—

Version 5.0

7

—

—

5.0.0

5.0.50

—

—

—

—

—

Version 5.1

7, 10

—

—

—

—

5.1.x

5.1.x

5.1.2

—

—

Version 5.2

7, 10

—

—

—

—

5.2.0

5.2.x

5.2.x

5.2.1

5.2.2

CommunityViz® and Esri ArcGIS Compatibility 

CommunityViz® is a plugin for Esri’s ArcGIS software, originally designed for ArcGIS Desktop™ (Basic, Standard, or Advanced) and the ArcMap application. You can look up your current CommunityViz version number using the Scenario 360 toolbar menu About command.

Important Changes:

  • Esri is retiring ArcGIS Desktop (including ArcMap) and transitioning users to ArcGIS Pro. For additional details, please visit Esri’s Migration Information and Continued Support.

  • Our latest release, CommunityViz® v5.2, supports only ArcGIS Desktop™ (Basic, Standard, or Advanced) versions 10.5, 10.6, 10.7, and 10.8.

  • Esri stopped selling new ArcGIS Desktop licenses in February 2024. You must have purchased and activated your ArcGIS Desktop (ArcMap) license before this date.

Current Development:

  • We are beta testing and developing a new version of CommunityViz® to support ArcGIS Pro.

  • We aim to release CommunityViz® Pro in 2025. Subscribe now to CViz® News to stay updated.