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About Technical Support

Technical Support & Software Maintenance Overview

  • 1 year of technical support is included when you purchase a qualifying CommunityViz License* (see chart below for qualifying licenses)
  • At the end of the 1st year of your originally purchased CommunityViz License, customers may continue to use their CommunityViz software, however, in order to continue receiving tech support, customers will have to purchase a “Tech Support Renewal License”.
  • A customers tech support expiration date is 1 year from the date of license purchase

 

Technical Support Renewal License Details:

Duration:

  • 1  year
    • Starts at date of license purchase
    • Expires 12 months from purchase date

Purchase Notes:

  • During the 1 month (before/or after) a customer’s tech support expiration date, a customer can renew their tech support at a discounted rate.
  • If you do not renew your tech support at the time of the tech support expiration date, you can purchase a “Tech Support Renewal License” at a later date at the full price.

 Includes:

  • Self-Help Resources, which include access to our Knowledge Base of:
    • How-To Guides
    • Instructional Materials
    • Software Articles
  • Technical Assistance Troubleshooting, which includes technical assistance from our Support Team on “bug” issues related to:
    • Software
    • Licensing
    • Payment
  • Software Maintenance, which includes access to download the latest release.

 

Technical Support by License Type

Full service Technical Support is available for most licenses. See the chart below for a breakdown of what Technical Support comes with each license type.

 

Purchase or Renew Your Technical Support License

If you have not purchased a Tech Support Renewal License, you can purchase one today!

FAQ

Answer: The Orton Family Foundation started CommunityViz years ago but is no longer actively involved with the project. Placeways LLC spun off from the Foundation in 2005 and has been developing, selling, supporting, and consulting on CommunityViz until 2016, when Placeways LLC was purchased by City Explained, Inc. In 2022, CommunityViz was transferred to Texas A&M AgriLife Extension Service, the largest university-based community extension and outreach program in the nation. The mission of CommunityViz remains much the same, and the AgriLife Extension Service team remains committed and passionate about producing outstanding software and providing world-class support.

Answer: You can find pricing breakdowns at the following:

  1. CommunityViz website

You can see a general overview of our most common products on our website.
(Note: Clicking ‘Purchase’ will not immediately add the product to your cart. You will be taken to the product page on Texas A&M University’s e-Store.)

  1. Texas A&M University e-Store

(Note: CommunityViz License Support Renewals are not free; once you select that product, you will see a dropdown menu of the support renewal types. When you select your support type, it will update the price.)

Answer: 

Yes, CommunityViz Pro is a new product. Customers will need to purchase a new license for to support ArcGIS Pro. 

Answer: No, we have kept the same pricing structure as City Explained, Inc. If there are changes to pricing in the future, we will let our customers know.

Answer: Yes. Please make sure you visit our trial page to make sure you meet the trial install requirements.

Answer: No, unfortunately. We have just released our newest version of CommunityViz to support ArcGIS Pro, also referred to as CViz Pro.

Answer: No. CViz Pro (CommunityViz for ArcGIS Pro) is a new product and requires a new license KEY.
Unless you were a customer who had purchased a “Support Renewal License” during 5/1/2025 thru 5/1/2026, you will need to purchase a new license. These eligible customers were emailed to migrate. If you did not receive an email, you can reach out to support and request assistance.

Answer: Yes, please go to our Trial Page.

Answer: Includes access to an expanded Knowlede Base of self-help articles and resources, troubleshooting errors, and access to latest releases. For more details, go to our Support Page.

Answer: Technical Support Maintenance has changed from legacy products to our new CViz Pro product. Technical Support Maintenance is included for the first 12 months upon your initial purchase of CViz Pro and is up for renewal on the anniversary of your initial license purchase. To read what Technical Support Maintenance covers, go to our Support Page.

Answer: If you meet any of the following, you should have an “Active” status.

  • I am within the first 12 months from the date I purchased CommunityViz.
  • I am within the 12 months from the date when I purchased a “Technical Support Maintenance” renewal.

If you are unsure, you can submit a support ticket to verify your status.

Downloads

Downloadable installers, viewers, license servers, and data are all here. Be sure to check for compatibility with your CommunityViz and ArcGIS versions. Downloads are for Windows 7 and 10 unless otherwise noted.

Release Notes

Read the latest release notes on CViz Pro versioning.

Version ArcGIS Compatibility

Read full versioning here.